What is Forethought?
Forethought is a generative AI platform that automates customer support, lowering support costs while providing top-tier service in every customer interaction.
Forethought's Tags
How to use Forethought?
To use Forethought, you need to sign up for a free trial or request a demo. Once you have access to the platform, you can integrate it with your support platforms and train the generative AI models on your own data to maximize efficiency and ROI. You can then use the platform to automate answers to common questions, triage and prioritize support tickets, harness the power of generative AI to empower customer support agents, and optimize workflows and track performance.
Forethought's Core Features
SupportGPT™: Generative AI powering the entire Forethought Platform
SolveAI: AI that answers a high volume of support tickets instantly
Triage: Predict, prioritize, and route support tickets
Solve Lite: Add AI to any lower volume support helpdesk
Assist: Access all knowledge instantly
Discover: Unlock proactive insights
Forethought's Use Cases
E-commerce: Resolve common tickets instantly, save support costs, and boost customer satisfaction
SaaS: Automatically resolve simple cases and route complex inquiries to the right agent
FinTech: Empower customers to self-serve and enable agents with the context they need for fast resolutions
Forethought's Tags
Relevant Sites
