What is viable?
Viable is an AI-driven platform that allows you to analyze unstructured qualitative data at scale. It uses state-of-the-art AI, including GPT-4, to provide deep insights from your data without the need for spreadsheets.
viable's Tags
How to use viable?
To use Viable, you need to sync your data with the platform, which can be done easily by integrating with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, and more. You can also add data from other sources via Zapier or import CSV files. Once your data is synced, Viable's AI will automatically analyze it and generate natural-language reports filled with actionable insights.
viable's Core Features
AI-driven analysis of unstructured qualitative data
Elimination of spreadsheets for data analysis
Weekly reports of the most important feedback themes
No spreadsheets or SQL queries required
Analysis of various data sources including sales call transcripts, customer support tickets, market research, and employee surveys
Metadata-based analysis for deeper understanding of customer traits and preferences
Highly secure data management with SOC 2 Type 2 certification
viable's Use Cases
Product Management: Ship products your customers love faster by leveraging customer feedback
Customer Experience: Use customer feedback to deliver exceptional experiences
Customer Research: Organize research data and insights in one place
Marketing Insights: Launch stronger messaging with deep audience insights
Employee Engagement: Boost workplace satisfaction by decoding employee feedback
