What is Kore.ai?

Kore.ai is a Conversational AI technology company that provides AI-optimized customer and employee experiences. They offer virtual assistants and process assistants powered by conversational AI to automate front-office and back-office interactions in various industries.

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How to use Kore.ai?

To use Kore.ai, you can deploy their conversational AI-first virtual assistants and process assistants. These AI-powered assistants can be used in various industries and functions, such as banking, insurance, healthcare, retail, sales, marketing, finance, IT support, and HR support. They can be deployed across voice and digital channels to provide convenient, timely, and personalized service experiences for customers and employees. Kore.ai also offers a platform called XO Platform, which blends conversational AI and digital UX, to optimize customer and employee experiences.


Kore.ai's Core Features

Conversational AI-first virtual assistants and process assistants
XO Platform for blending conversational AI and digital UX
SmartAssist - AI-Native Contact Center as a Service
WorkAssist - AI-first collaborative workspace
Customer Experience Optimization (CxO)
BankAssist - Conversational banking
SearchAssist - Cognitive search with conversational support
HealthAssist - Enterprise Conversational AI for healthcare
AgentAssist - Real-time AI-powered agent assistance
RetailAssist - AI-Native Conversational Commerce Assistant
Employee Experience Optimization (ExO)
IT Assist - AI-powered assistant for IT support
HR Assist - AI-powered assistant for HR support
ProcureAssist - AI-Native Procurement Virtual Assistant

Kore.ai's Use Cases

Banking
Insurance
Healthcare
Retail
Telecom
Travel
Hospitality
Media & Entertainment
Utilities
Sales
Marketing
Finance
IT Support
HR Support
Agent Assistant
Customer Support

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