What is Poly ai?
PolyAI is a platform that offers customer-led voice assistants, allowing businesses to consistently deliver their best brand experience, achieve accurate resolutions, and uncover data-driven business opportunities.
Poly ai's Tags
How to use Poly ai?
To use PolyAI, businesses can request a demo on the website. After contacting PolyAI, businesses can collaborate with the platform to co-create custom voice assistants tailored to their brand's specific needs. These voice assistants enable customer-led conversations, accurate resolution of customer inquiries, and provide game-changing insights for operational improvements and discovering opportunities.
Poly ai's Core Features
Customer-led conversations: The voice assistants empower customers to speak naturally, interrupt, ask questions, and dive in and out of different topics, simulating a real person interaction.
Accurate resolution: PolyAI voice assistants can fully resolve over 50% of all customer calls, rapidly improving resolution rates, accurately mapping to business rules, eliminating wait times with 24x7 availability, and freeing up human resources for higher-value tasks.
Drive insights & opportunities: By utilizing relevant data throughout the conversation flow, PolyAI voice assistants provide valuable insights that can inform operational improvements and uncover business opportunities.
Collaborative innovation: PolyAI collaborates with businesses to deliver innovative and customized voice assistant solutions typically within 6 weeks or less.
Poly ai's Use Cases
Bookings & Reservations
Call Routing
Authentication
Troubleshooting
Automated FAQs
Multilingual Account Management
Order Management
Billing & Payment
Personalized Service
Conversational Data & Insights
Zero Touch Resolution
