Home Voice of the customer by Pivony
Voice of the customer by Pivony Open site
What is Voice of the customer by Pivony?

Pivony is an Omni-channel Voice of Customer Analytics Platform that utilizes Neural Language Understanding to provide continuous insights from consumer reviews across multiple channels. It helps businesses understand their customers better and improve customer experience.

Voice of the customer by Pivony's Tags
()


How to use Voice of the customer by Pivony?

To use Pivony, start by booking a demo to explore its features and benefits. Once onboard, create a dashboard to capture customer retention areas and opportunities. Use the platform's AI-generated topics to detect trends and observe anomalies related to your industry. Turn insights into key performance indicators (KPIs) and track them over time. Collaborate with your team by creating teams and sharing insights, dashboards, and KPIs. Store and present insights through customized reports. Analyze specific keywords, products, or brands to gain deeper understanding. Access support and resources when needed.


Voice of the customer by Pivony's Core Features

Omni-channel Voice of Customer Analytics
Neural Language Understanding
Dashboard creation for capturing customer retention areas and opportunities
AI-generated topics for trend analysis
Custom topics creation
Tracking custom topics as KPIs
Team collaboration and sharing of insights
Generation of customized reports
Analyzing specific keywords, products, or brands
Access to support and resources

Voice of the customer by Pivony's Use Cases

Customer Experience analysis
Brand Reputation analysis
Competitor analysis
Market research
Campaign strategy

/5 ( Reviews)

No votes so far! Be the first to rate this post.

Voice of the customer by Pivony's Tags

Relevant Sites

Leave a Reply