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What is NovaTalks?

NovaTalks.AI is an omnichannel platform for customer care and sales. It is an all-in-one solution that merges social channels into one innovative solution, allowing businesses to be in touch with their customers the way they prefer.

NovaTalks's Tags
Customer supportSalesAI Chatbots
NovaTalks
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How to use NovaTalks?

To use NovaTalks.AI, businesses can register for a free 7-day trial and then select their desired channels, such as Viber, Instagram, WhatsApp, Facebook Messenger, and more. The platform provides a messenger and online chat widget for the website, offers the opportunity to create personalized chat-bots, and incorporates features like quality reviews, big data text analytics, and data reporting. Users can automate the processing of customer messages, communicate with clients 24/7, and provide personalized support and care.


NovaTalks's Core Features

Messenger and online-chat widget for your website
Personalized chat-bots
Up-to-date data storage and reporting
Big data text analytics
Integrated IVR and automated responses
Quality assessment of customer communication
Exchange of media files with customers
Personal client portfolio and chat history
Message templates for quicker support
Segmentation and tagging of incoming requests/messages
Processing of customer inquiries from multiple channels in one dashboard
Automated distribution of chats between agents

NovaTalks's Use Cases

Increasing sales by guiding customers from inquiries to purchase or appointment scheduling
Staying in touch with customers 24/7 and automating message processing
Providing support and care with securely stored and segmented data for personalized communication

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NovaTalks's Tags

Omnichannel platform
Customer care
Sales
Social channels
Innovative solution
Chat-bots
Quality reviews
Big data text analytics
Data reporting
Automated responses
Customer support
Personalization
Messaging channels
Website integration

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