What is Word WandAI?
Word WandAI is an AI-powered customer support tool built within Zendesk. It harnesses the power of OpenAI and ChatGPT to improve the quality of customer support ticket replies and reduce response time.
Word WandAI's Tags
How to use Word WandAI?
To use Word WandAI, simply install it in your Zendesk account. Once installed, agents can provide a brief instruction and AI will craft a highly personalized response by merging the customer's message with agent guidance. It can also reword imperfect messages, adjust sentiment and tone, analyze customer messages to generate top questions, and craft personalized responses with 'Yes' or 'No' outcomes. Word WandAI empowers agents to handle customer complaints efficiently, improve response quality, and increase customer satisfaction.
Word WandAI's Core Features
The core features of Word WandAI include:
1. Instruct: Provide guidance to AI for personalized responses.
2. Reword: Improve imperfect messages written by agents.
3. More Info / Questions: Generate top questions from customer messages.
4. Yes & No: Craft personalized responses with 'Yes' or 'No' outcomes.
1. Instruct: Provide guidance to AI for personalized responses.
2. Reword: Improve imperfect messages written by agents.
3. More Info / Questions: Generate top questions from customer messages.
4. Yes & No: Craft personalized responses with 'Yes' or 'No' outcomes.
Word WandAI's Use Cases
Word WandAI can be used for various purposes such as:
1. Handling customer complaints quickly and efficiently.
2. Supercharging macro templates and making them personalized.
3. Guiding agents on troubleshooting.
4. Increasing professionalism and personalization in responses.
1. Handling customer complaints quickly and efficiently.
2. Supercharging macro templates and making them personalized.
3. Guiding agents on troubleshooting.
4. Increasing professionalism and personalization in responses.
