What is Univw.AI?
Univw is a customer relationship management (CRM) software that actively manages customer information and improves the sales cycle. It is suitable for various business verticals such as real estate, FMCG, banking, and small businesses.
Univw's Tags
How to use Univw.AI?
To use Univw, you can customize dashboards and reports, analyze call quality, automate call script adherence, leverage external automations like emails and webhooks, provide AI-based personalized coaching to agents, and create intelligent notes and summaries. These features help enhance business efficiency and streamline sales processes.
Univw.AI's Core Features
Custom Dashboards and Reports for actionable insights
Automated Call QA to ensure script adherence
External Automations for emails, webhooks, etc.
Agent Coaching with AI-based personalized coaching
Notes and Summaries for intelligent information management
Resource Hierarchy-Based Data Access for efficient and secure data management
Integrated Cloud Telephony for seamless click-to-call and call analytics
Data from External Sources for easy data import
Flexible Workflow Engine for custom business flows
Datalake & Visualization for comprehensive data analysis
Univw.AI's Use Cases
Sales - Revolutionize sales approach and drive revenue growth
Automation - Streamline post-sales processes for customer retention
Services - Boost customer loyalty and streamline service job tracking
Customer Support - Reduce support resolution time and increase satisfaction rates
