What is Aide?
Aide is an AI integration tool that helps businesses improve their customer support operations. By using machine learning technology and intelligent suggestions, Aide provides a high-level view of customer issues and offers tools to assist agents in responding faster to customers.
Aide's Tags
How to use Aide?
To use Aide, you need to integrate it with your existing customer support platforms like Front or Zendesk. Once integrated, Aide will automatically detect customer intents, analyze inbound analytics, and provide AI suggestions to help your agents respond effectively. Aide also allows you to organize and share knowledge within your team for efficient support operations.
Aide's Core Features
Automated Intent Detection: Aide detects customer intents to help solve recurring issues.
Inbound Analytics: Visualize issues and identify areas for improvement.
AI Suggestions: Surface knowledge and provide AI actions to respond faster and consistently.
Knowledge Management: Organize and share knowledge with your team.
Automations: Automate mundane tasks to focus on more important matters.
Customer Lifecycle: Get a complete view of your interactions with each customer.
Curate Cards and SOPs: Create step-by-step solutions for common issues.
Stay Organized: Categorize and access response templates and processes.
Import Existing Knowledge: Automatically import response templates from Front and shortcuts/macros from Zendesk.
Aide's Use Cases
Efficient Customer Support: Aide helps agents respond faster and provides insights to enhance customer satisfaction.
Reduced Workload: Automation and knowledge sharing reduce the load on support teams, saving time and effort.
Effective Onboarding: AI suggestions and access to organizational knowledge onboard new agents quickly.
Improved Product and Guidance: Inbound analytics and customer insights help in creating better products and resolving common issues.
Cost Savings: Aide's efficiency can reduce operational expenses by up to 30%.
